Hilton names chief customer officer
McLean-based Hilton announced Friday it has named Jonathan Witter chief customer officer, a newly created role. He will report to Hilton President and CEO Christopher J. Nassetta.
Witter most recently served as president of retail and direct banking at Capital One Financial Corp., also based in McLean. In his new role, he will oversee the company’s global brands, marketing, loyalty and partnerships, IT and strategy teams.
“He will be integral to ensuring that at every stage of our customers’ journey, from the time they start planning a trip to when they arrive back home, we exceed their expectations at every turn,” Nassetta said in a statement.
Before Capital One, Witter served as president and chief operating officer at Morgan Stanley Private Bank and executive vice president, head of general bank distribution at Wachovia Corp. Earlier in his career, he worked in consulting at McKinsey & Co. and Deloitte & Touche.
Witter received a master’s degree in business administration from the University of Pennsylvania and an undergraduate degree in economics from Vanderbilt University.