Reston-based Maximus gets $951M contract for national COVID hotline

Contractor will manage surge support and vaccine assistance calls for CDC

Published May 3, 2021 by Richard Foster

Reston-based government services company Maximus has received a potential $951 million contract to support the Centers for Disease Control and Prevention’s COVID-19 national surge support and vaccine assistance hotline.

In the early months of the pandemic, Maximus staffed a 500-person CDC call center to respond to call and emails from health care providers and the public. The company also operates a contact center supporting users of the CDC’s Vaccine Tracking System.

Maximus has also operated state COVID-19 hotlines in California, New York and Indiana, as well as providing contact tracing services for programs in five states.

With more than 30,000 employees worldwide and $3.46 billion in 2020 revenues, Maximus promotes itself as the nation’s largest Medicaid enrollment administrator. The company was founded in 1975 and provides business process management and technology services.

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