Washington Gas customer service centers to create more than 200 Virginia jobs

Published November 19, 2015 by Robert Powell, III

Washington Gas will set up customer service, credit and collections and billing operations in Virginia, in a deal expected to create more than 200 jobs.

The company has five-year agreement with Faneuil, a call-center services company, which will establish call centers in Hampton and Martinsville by the end of next year.

The Washington, D.C.-based natural gas company previously used offshore customer-service operations.

Washington Gas will begin moving its call-center operations to Faneuil this year, and it expects to complete the customer service and credit and collections changeover by the end of July.

The billing operations transition is expected to be completed by the end of next year.

Washington Gas, a subsidiary of WGL Holdings,  serves more than 1.1 million customers in the District of Columbia, Maryland and Virginia.